Privacy Policy

About this policy

This policy explains how personal information is handled through the Absolute Dental website, including enquiries, appointment links and the external services the website uses. It does not replace the practice’s patient privacy information about clinical records; please ask our team for that information.

Our aim is to tell you clearly what information is collected, why it is used and how you can ask a question or make a request. Other websites have their own privacy policies.

Information you provide

When you contact us, you may give us your name, email address, phone number and a message. We use this information to reply to your enquiry or help arrange an appointment.

• The contact page includes an enquiry form provided through LeadConnector.
• LeadConnector also provides the chat widget shown on the website. Messages you send through it are handled by LeadConnector on the practice’s behalf.
• Appointment requests open the Centaur booking portal, which may ask for the information needed to arrange your visit.
• You can also contact the practice by phone or email.

Please avoid putting detailed health information or identity documents in a general enquiry or chat message. Ask our team how to share sensitive information safely. Before entering your details into an external service, read the privacy information it provides.

Website data and cookies

When you load this website, technical information such as your IP address, browser details and the pages you request is shared with the services that deliver it. This website is hosted on Vercel.

This website does not currently use a separate Google Analytics or advertising-pixel integration. External content may still receive technical information and use cookies or similar technologies when it loads or when you use it.

• Google Maps is embedded to show the practice location.
• Vimeo provides videos on the FAQ page.
• LeadConnector provides the embedded enquiry form, the chat widget and their supporting scripts.
• Centaur, social media and other linked websites apply their own privacy practices when you visit them.

You can manage cookies in your browser settings. Some external features may not work as expected if cookies or scripts are blocked.

Use and disclosure

We use information you provide through the website to respond to your requests and support the services you ask for. Service providers may process information as part of delivering the website, enquiries, chat and bookings. Information may also need to be disclosed where the law requires or authorises it.

The website does not currently offer a newsletter. If that changes, we will explain the information collected and your communication choices at the point you subscribe.

Storage, security and retention

No method of sending or storing information over the internet is completely secure. Please contact the practice before sending information that needs a secure transfer method.

Some information may need to be kept for operational or legal reasons. A request to delete information does not always mean every record can be deleted, especially where health-record retention obligations apply.

Contact the practice for details about retention periods, service providers and any handling of your information overseas.

Access and correction requests

You can ask what personal information we hold about you, request access to it or ask for a correction. Visit Personal Data Access for contact details and what to include. Our team may need to confirm your identity or authority before releasing information.

For clinical records, please contact the practice directly so our team can explain the process.

Privacy questions and complaints

If you have a privacy concern, contact us with a description of the issue and how you would like us to reply. Please give the practice an opportunity to consider and respond.

If your concern is not resolved, you can find information about making a privacy complaint from the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

We will review this policy when the website’s features, service providers or information-handling practices change.

Contact Absolute Dental